• 1. SERVICES

    a) Moni-Clean reserves the right to amend the initial quotation, should the client’s original requirements change or the condition of the property or appliances are in a dirtier than normal expected.
    b) If collection of keys is required from anywhere other than the location of the cleaning scheduled, a £10 charge will apply.
    c) Minimum duration of 3 hours per cleaning visit applies for all domestic cleaning services.
    d) Any time estimates given are purely for guidance only
    e) Moni-Clean will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
    f) The customer understands that additional Parking costs may apply if there is no allocated parking at the property.

  • 2. SPECIAL CONDITIONS

    a) End of Tenancy Cleaning
    i. The price quoted will include the items listed on our standard cleaning list and will not include any additional extras requested by the customer.
    ii. The standard end of tenancy cleaning service does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior windows and carpets, washing up or laundry. The property must be vacated
    b) Carpet Cleaning
    i. If the customer has a dog, cat or other hairy pet then an extra 30% charge will be added to the service price due to the extensive amount of animal hair slowing down the cleaning process.
    ii. A surcharge may apply for badly stained carpets or where there are adhesives or gum stuck on the carpet.

  • 3. PAYMENT

    a) Only payments by credit card are accepted
    b) The customer agrees to pay a 25% deposit by credit card on booking the service authorises Moni-Clean to take the balance of the money due once the cleaning has been completed
    c) Invoices will not be issued until full payment has been received from the customer

  • 4. CLAIMS

    a) In case of a complaint, Moni-Clean requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit. If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge. Moni-Clean will not accept a complaint based on an Inventory check report.
    b) All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewelry, items of sentimental value
    c) Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit
    d) In case of damage Moni-Clean will repair the item at its cost. If the item cannot be repaired Moni-Clean will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement up to a maximum of £75 per item.

  • 5. INSURANCE

    a) Moni-Clean has a Public and Employer’s liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of Moni-Clean, reported within 24 hours of service date

  • 6. LIABILITY

    Moni-Clean reserves the right not to be liable for:
    a) Completing tasks which are not stated on our task list;
    b) Cleaning jobs not complete due to the lack of hot water or power;
    c) Third party entering or present at the customer’s premises during the cleaning process;
    d) Wear or discolouring of fabric becoming more visible once dirt has been removed;
    e) Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;
    f) Existing damage or spillage that cannot be cleaned/removed completely using the standard carpet cleaning equipment;
    g) If the customer has got items which need special cleaning methods and special cleaning detergents, Moni-Clean reserves the right to refuse the provision of the cleaning detergents.
    h) Any defects in the cleaning picked up by the Landlord or Letting Agency in the case of an End of Tenancy clean

  • 7. CANCELLATION

    a) 48 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
    b) Customer agrees to pay 25% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment or 50% if cancelled on the day of the scheduled cleaning.
    c) Customer agrees to pay 50% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer’s premises; or problem with customer’s keys.
    If keys are provided they must open the lock without any special efforts or skills.
    The customer agrees that Moni-Clean if authorised to take a further credit card payment if necessary to cover the cancellation fee.

  • PLEASE NOTE:

    These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Moni-Clean reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.